Last Updated: 23/09/2024
Please carefully read these terms of use before utilizing the services of Cardia Solium d.o.o. (“Crocardis”, “we”, or “us”). By accessing our website and purchasing products, you agree to the terms outlined below.
1. Acceptance of Terms of Use: By using the services of Crocardis, you agree to all the terms and conditions outlined in this document. If you do not agree with any part of these terms, please do not use our services.
2. Purchase and Payment:
2.1. Crocardis sells defibrillators and related accessories through its online store.
2.2. Product prices are listed in the Euro currency as displayed on the website.
2.3. Payment can be made via bank transfer to the account details provided on the website.
2.4. Prices are subject to change due to market disruptions, and such changes will be immediately updated on the website.
3. Delivery:
3.1. Delivery costs will be indicated during the purchase process.
3.2. Delivery times depend on the location and the shipping service.
3.3. Crocardis is not responsible for delays caused by extraordinary circumstances or factors beyond our control.
4. Product Returns:
4.1. The customer may request a product return within 14 days of receipt.
4.2. The product must be returned in its original condition and packaging, along with the invoice.
4.3. The return cost is borne by the customer unless the product is damaged or defective upon receipt.
5. Warranty:
5.1. Products sold by Crocardis come with a specific warranty, and the terms are included with the product.
5.2. The warranty does not cover damages caused by improper use or neglect of the product.
6. Privacy Protection:
6.1. Crocardis respects the privacy of its users. User information is processed in accordance with Crocardis’ Privacy Policy.
7. Intellectual Property:
7.1. The content of the Crocardis website, including images, text, and logos, is protected by copyright and other forms of intellectual property.
7.2. The use, reproduction, or distribution of this content without the permission of Crocardis is prohibited.
7.3. Any unauthorized use of Crocardis content may result in legal action.
8. Limitation of Liability:
8.1. Crocardis will not be liable for any direct or indirect losses or damages arising from the use of our products or services.
8.2. The company does not guarantee that the services will be uninterrupted, timely, or secure.
9. Legal Compliance:
9.1. The customer agrees to use the products of Crocardis in accordance with applicable laws and regulations.
9.2. Crocardis reserves the right to suspend services to any user who violates the law or these terms.
10. Legal Compliance with Croatian Laws on Defibrillator Use:
10.1. The customer confirms that they will adhere to all laws of the Republic of Croatia related to the use of defibrillators and will follow all applicable regulations and guidelines.
11. Customer Responsibilities Upon Receiving the Package:
11.1. The customer is required to inspect the package upon receipt and check for any visible damage.
11.2. In the event of visible damage to the package, the customer must immediately notify the courier and retain all necessary information to facilitate the claims process.
12. Legal Disputes:
12.1. All legal disputes arising from these terms of use will be resolved before the competent court in accordance with the laws of the Republic of Croatia.
13. Complaints:
13.1. Customers have the right to submit complaints in writing to the address of Crocardis or via email at info@crocardis.com.
13.2. Complaints will be processed according to the company’s internal procedure, and the customer will be notified of the outcome within a reasonable time.
14. Changes to the Terms: Crocardis reserves the right to amend these terms of use at any time. Updated versions will be posted on the website.
By accessing our website and using the services of Crocardis, you confirm that you have read, understood, and accepted these terms of use. If you have any further questions, please feel free to contact us.